alien138 Privacy Policy — User Data Protection
This page explains how alien138 collects, uses, stores, and protects users' personal data. Please read this policy in full before using our platform.
Last updated: 2025. By using alien138 services, you agree to the data management practices described in this policy.
1. Data We Collect
To provide a secure and fully functional service, alien138 collects several categories of data from users. Data collection is carried out only for legitimate purposes and in proportion to the platform's operational needs.
Account Information
When you register, we collect your full name, email address, active phone number, date of birth, and encrypted password. This data is required to create and manage your account and to ensure that only the rightful owner can access it. We also retain records of identity verification (KYC) activity submitted by users when fulfilling the requirements for a first withdrawal.
& Device and Browser Data
Each time you access the platform, our systems log technical information such as device type, operating system, browser version, IP address, and time zone. This data is used to detect unauthorized access, ensure display compatibility, and anonymously analyze platform performance.
Payment Information
To process deposits and withdrawals in IDR (Indonesian Rupiah), we record the account holder's name, account number or e-wallet details (such as GoPay, Dana, OVO), and transaction history. We do not directly store credit card numbers or other sensitive payment information—such data is processed through encrypted third-party payment gateways.
& Usage & Activity Data
We record pages visited, session duration, games played, bets placed, and interactions with platform features. This data helps us improve service quality, detect suspicious behavior, and personalize the user experience.
2. Purpose of Data Use
alien138 uses collected data solely for the purposes described in this policy. We do not sell user data to third parties for commercial purposes unrelated to the platform's operations.
Account data is used for authentication, identity verification, financial transaction processing, and service communications such as account notifications and transaction confirmations. Device data is used for system security and fraud detection. Usage data is analyzed in aggregate to understand platform usage trends and to improve overall performance and user experience.
We also use data to comply with applicable legal obligations, including official requests from competent authorities in accordance with valid legal procedures. In such cases, we only provide data that is specifically requested and falls within the scope of the official request.
3. Cookies & & Tracking Technologies
alien138 uses cookies—small text files stored in your browser—to maintain login sessions, remember display preferences, and analyze how users interact with the platform. Cookies do not contain sensitive information such as passwords or financial data.
Two types of cookies are used: session cookies, which are temporary and deleted automatically when the browser is closed, and persistent cookies, which are stored for longer to remember user preferences across sessions. You can control or delete cookies through your browser settings at any time.
Our platform also uses similar technologies such as local storage to store session data on the client side. If you disable all cookies, some platform features may not work optimally—particularly features that require active authentication, such as the account and transaction pages.
We do not use third-party cookies for targeted advertising or cross-site behavioral tracking.
4. & Data Storage & Security
alien138 stores user data on servers protected with industry-standard encryption. Access to the user database is restricted to personnel with appropriate authorization and relevant operational need. All data transmissions between your browser and our servers are encrypted using the HTTPS protocol.
We apply layered security measures including two-factor authentication for internal access, real-time account activity monitoring, and an anomaly detection system capable of identifying unusual access patterns. If suspicious activity is detected on your account, our security team will take preventive action, including requesting re-verification of your identity.
Data is retained for as long as the account is active and for the period required to meet legal obligations after the account is closed. Data that is no longer needed will be securely deleted from our systems. Users who voluntarily close their account may request confirmation of data deletion by contacting the support team.
Although we implement strong security measures, no system can guarantee absolute security. We encourage users to help protect their accounts by using strong passwords, not sharing login credentials, and reporting any suspicious activity promptly.
5. Sharing Data with Third Parties
alien138 does not sell, rent, or trade users' personal data to third parties for commercial purposes. However, in the course of platform operations, we work with certain service providers that require limited access to user data to perform their functions.
Payment gateway providers require transaction data and account information to process deposits and withdrawals in IDR. Internal analytics service providers receive usage data in anonymous or pseudonymous format. Any third party that gains access to user data is bound by a confidentiality agreement and may only use that data for the specific purposes agreed upon with alien138.
In situations where a competent legal authority issues a valid official request, alien138 may be required to disclose certain data in accordance with applicable legal provisions. We will always endeavor to notify the affected user before any disclosure is made, unless doing so is prohibited by law or could jeopardize an ongoing investigation.
6. User Rights Over Personal Data
As a alien138 user, you have a number of rights regarding the personal data we hold. You may exercise these rights by contacting the support team via the email address registered to your account.
You have the right to request a copy of the personal data we hold about you, including account information, transaction history, and relevant activity data.
If the data we hold is inaccurate or no longer relevant, you have the right to request a correction. Some data, such as name and date of birth, requires supporting document verification.
You may request deletion of your personal data after closing your account. This request is subject to data retention obligations set by applicable regulations.
Under certain circumstances, you may ask us to restrict how we process your data—for example, during a review of an objection to an account decision.
7. Policy Changes & How to Contact Us
Privacy Policy Updates
alien138 reserves the right to update this privacy policy at any time in response to changes in our services, technology, or applicable regulations. Any updates will be published on this page with a revised date. If the changes are material and significantly affect users' privacy rights, we will endeavor to provide notification via the registered email address or an in-platform announcement.
Continued use of the platform after changes are published will be considered acceptance of the updated policy. If you do not agree to the changes, you are advised to stop using the service and close your account.
Contact Our Team
If you have questions about this privacy policy, wish to exercise your data rights, or need clarification on how specific data is processed, contact the alien138 support team by email: [email protected]. Include your registered account name and a description of your request so our team can respond quickly and accurately.
For general questions not specifically related to data privacy, visit our FAQ page, available at any time without logging in.
Still Have Questions?
The alien138 support team is ready to answer your questions about data privacy or platform use. Visit the FAQ or log in to your account.